Refund policy

Returns:

Due to the nature of fragrance products, returns are only accepted if the item is faulty or damaged upon delivery.

We do not accept returns or exchanges for:

• Opened or used fragrance products
• Change of mind
• Incorrect scent selection
• Products damaged after delivery

This policy is in place for hygiene and quality control reasons.

Damaged or Faulty Items:

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number
• Clear photos or videos of the damaged or faulty item
• A brief description of the issue

Once approved, we will offer:

• A replacement (subject to stock availability), or
• A refund to your original payment method

Refunds:

Approved refunds will be processed within 7–10 business days after confirmation.

Please note that:

• Original shipping fees are non-refundable
• Refund timelines may vary depending on your bank or payment provider

Exchanges:

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us using the details below.